hazelchime

Hazelchime is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This page explains your rights and how we fulfil our obligations.

Data Controller

Hazelchime is the data controller for personal information collected through this website and in the course of providing our services. As data controller, we determine the purposes and means of processing your personal data and are responsible for its protection.

Your Rights Under UK GDPR

Under the UK GDPR, you have the following rights regarding your personal data:

Right of Access

You have the right to request a copy of the personal data we hold about you. We will provide this information free of charge within one month of receiving your request.

Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. We will respond to such requests within one month.

Right to Erasure

In certain circumstances, you have the right to request that we delete your personal data. This applies when the data is no longer necessary for the purpose for which it was collected, you withdraw consent, or the data has been unlawfully processed.

Right to Restrict Processing

You have the right to request that we limit the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data or object to processing.

Right to Data Portability

Where processing is based on consent or contract and carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.

Right to Object

You have the right to object to processing of your personal data based on legitimate interests. We will cease processing unless we can demonstrate compelling legitimate grounds.

Rights Related to Automated Decision Making

We do not use automated decision-making processes that produce legal effects or similarly significant effects on individuals.

Lawful Basis for Processing

We process personal data based on the following lawful bases:

Consent: Where you have given clear consent for us to process your personal data for a specific purpose
Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract
Legitimate Interests: Where processing is necessary for our legitimate interests or those of a third party, provided these are not overridden by your rights
Legal Obligation: Where processing is necessary to comply with legal requirements

Data Protection Measures

We implement appropriate technical and organisational measures to protect personal data, including:

Secure storage of electronic and physical records
Access controls limiting who can view personal data
Regular review of data protection practices
Staff awareness of data protection responsibilities

Data Breach Procedures

In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the Information Commissioner's Office within 72 hours. Where the breach is likely to result in a high risk to your rights and freedoms, we will also notify you directly.

Exercising Your Rights

To exercise any of your rights under UK GDPR, please contact us using the details below. We may need to verify your identity before processing your request. We will respond to all valid requests within one month, though this period may be extended by a further two months for complex requests.

Complaints

If you believe we have not handled your personal data appropriately, you have the right to lodge a complaint with the Information Commissioner's Office (ICO). We encourage you to contact us first so we can address your concerns directly.

Contact for Data Protection Matters

For any questions or requests regarding data protection and your rights:

Hazelchime
47 Greenfield Lane
Birmingham, B15 3HT
Email: [email protected]

Last updated: September 2026

GDPR Compliance