Privacy Policy

This privacy policy explains how Hazelchime collects, uses, and safeguards personal information when you use our website or services. We are committed to protecting your privacy and handling your data responsibly.

Information We Collect

We may collect the following types of information:

• Contact details such as name, email address, and postcode when you submit enquiry forms
• Information about your garden and service requirements that you provide to us
• Technical data including IP address, browser type, and device information when you browse our website
• Usage data about how you interact with our website

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide quotes for services
• Deliver and manage the services you request
• Communicate with you about appointments and service updates
• Improve our website and services based on usage patterns
• Comply with legal obligations

Legal Basis for Processing

We process your personal data based on:

• Your consent when you submit enquiry forms
• Contractual necessity when providing services you have requested
• Legitimate business interests in improving our services and communicating with potential clients
• Legal obligations where applicable

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected. Enquiry data is typically retained for up to two years unless you become an active client, in which case data is retained for the duration of the business relationship plus an additional period for legal and accounting purposes.

Data Sharing

We do not sell or rent your personal information to third parties. We may share data with:

• Service providers who assist with website hosting and analytics
• Professional advisors such as accountants where necessary
• Authorities when required by law

Your Rights

Under applicable data protection laws, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data in certain circumstances
• Object to or restrict processing of your data
• Withdraw consent where processing is based on consent
• Lodge a complaint with a supervisory authority

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about our use of cookies, please see our Cookies Policy.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this privacy policy or wish to exercise your data protection rights, please contact us at:

Hazelchime
47 Greenfield Lane
Birmingham, B15 3HT
Email: [email protected]

Last updated: September 2026